Successful conflict resolution: strategies and assistance for SMEs

Contents

• Definition and emergence of conflicts (including feelings, needs and motives)
• Internal costs and their effects (e.g. relief, safety, image)
• Conflict costs
• Conflict management as a task for managers and internal managers

• Conflict patterns and styles
• Dynamics and escalation of conflicts
• Forms of communication and conducting discussions in conflicts

• The basics of mediation
• Role and tasks of HR managers in conflict management
• Reflection on your own conflict behavior
• Cooperation with external mediators

• Conflict management and mediation as part of the organizational structure and culture
• Steps and processes of conflict resolution (e.g. what is allowed and what is not?)
• Structure and procedure of conflict discussions and conflict prevention
• What support is available from associations and chambers?

The workshop series "Successful conflict resolution: strategies and support for SMEs" is divided into four modules that build on each other thematically. Each session comprises a fixed group of max. 12 participants and lasts 4 hours per session.

Target group

In this offer, HR managers at regional companies are trained in their conflict resolution skills, strengthened for conflict resolution in their own company and sensitized to working with mediators. If necessary, they can be referred to a pool of certified mediators who are members of the BMWA, among others.

BMWA

The aim of the association is to establish mediation as an alternative to legal disputes in companies, organizations and administrations. Internal conflict resolution and conflict prevention are also part of the services offered by the members of the BMWA. The members of the BMWA mainly come from legal, psychological, social and economic professions and are specialists in conflict resolution, especially in economic and organizational contexts. Find out more about the association here.

For your registration please follow this link

Venue

Haus der Wirtschaftsförderung, Vahrenwalder Straße 7, 30165HannoverCalculate route